Microsoft is finding new ways to make things easier when it comes to getting a refund for your digitally purchased games and softwares. The company wanted to emulate Steam’s self-service refunds, where players could return any games without going through Microsoft support, provided they meet the necessary requirements.
Microsoft statement to the press:
[quote style=’1′ cite=” title=”]“We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.”[/quote]
To claim a refund, just visit account.microsoft.com, sign into the account. Navigate to the order history option under the “Payment & billing” menu. There’s a “Request a refund” option.
